Title Prof. First Name Garima Last Name Gupta
Designation Professor
Department Faculty of Management Studies
Email garimagupta@fms.edu
Webpage
Phone.no 9868036298
Employement Info
Employee Type Nature Of Employment
Teaching Permanent
Educational
Degree/Certification Institution Year
Ph.D. - DU 2006
M.Phil. DU 2002
PG DU 2000
UG DU 1998
PG IGNOU
Research Guidance
PhD scholars under Supervision Awarded PhD Submitted
5 6 1
Research Publications
Article Name Publication Type Journal Name ISSN No Volume Year URL DOI
Brand Communication-in-Crisis and Brand-Specific Outcomes: Testing the Moderating Role of Brand Attitude and Product Category Research Papers in Scopus Listed Journals Journal of Creative Communications 2021 DOI: 10.1177/09732586211067840

Measuring Service Quality: SERVQUAL Vs. SERVPERF Scales Research Papers in Scopus Listed Journals Vikalpa: The Journal for Decision Makers 29 2004
An Investigation into Consumer Behaviour for Energy Labeled Products Research Papers in Scopus Listed Journals Vision: The Journal of Business Perspective ISSN: 0972-2629 17 2013
Predisposition towards Foreign Brands and Materialism: A Quantitative Assessment Research Papers in Scopus Listed Journals Journal of Asia Business Studies ISSN: 1558-7894 11 2017
Social Media Usage Intensity: Impact Assessment on Buyers’ Behavioural Traits Research Papers in Scopus Listed Journals FIIB Business Review 8 2019
Converging Resources and Co-Producing for Innovation: Evidence from Healthcare Services Research Papers in Scopus Listed Journals European Journal of Innovation Management ISSN: 1460-1060) 23 2019
Quality-Satisfaction-Loyalty Linkage and Switching Costs: Findings in the Context of Online Life Insurance Research Papers in Scopus Listed Journals International Journal of Business Excellence 21 2020
The Role of Social Influence and e-Service Quality in Impacting Loyalty for Online Life Insurance: A SEM-based Study Research Papers in Scopus Listed Journals International Journal of Business Excellence 3 2020
Green Dimensions, Environment Orientation and Size: Impact Assessment on Operational Performance of Manufacturing Firms. Research Papers in Scopus Listed Journals Global Business Review ISSN: 0972-1509 2020
Consumption of OTT Media Streaming in COVID-19 Lockdown: Insights from PLS Analysis. Research Papers in Scopus Listed Journals Vision: The Journal of Business Perspective 25 2021
Prioritizing Factors of Panic Buying Behaviour: A Neutrosophic Analytical Approach Research Papers in Scopus Listed Journals IIM Kozhikode Society & Management Review 2023
Colours in Logos: A Study of Consumers’ Perception of Colour and Brand Personality Associations. Research Papers in UGC listed Journals Business Analyst ISSN: 0973-211X 35 2014
Service versus Relationship: An Investigation into Quality Dimensions for Loyalty and WOM in Online Retail Research Papers in UGC listed Journals Effulgence ISSN: 0972-8058 13 2015
Antecedents of Store Footfall and Loyalty: An Investigation from an Integrated Perspective Research Papers in UGC listed Journals Journal of Commerce and Business Studies ISSN: 2322-0767 2 2015
Market Orientation and Service Innovation: Examining the Linkages to Organisation Performance Research Papers in UGC listed Journals Indore Management Journal ISSN: 0975-1653 7 2015
Online Brand Trust: An Antecedent-Consequence Framework’ Research Papers in Care Listed Journals SJCC Management Research Review ISSN: 2249-4359 8 2018
Complaint Handling and Shoppers’ Response Outcomes: An Investigation in the Context of Online Retail Research Papers in Care Listed Journals Review of Professional Management ISSN: 0972-8686 16 2018
Green Efforts and Sustainable Development: A Review of India and the World Scenario Research Papers in Care Listed Journals The Orissa Journal of Commerce ISSN-0974-8482 41 2020
Green Attributes and Customer-Based Brand Equity: Synthesis and Examination of Banking Services Research Papers in Care Listed Journals NMIMS Management Review ISSN: 0971-1023 38 2020
Chatbot for Educational Services: Confirmation and Assessment of Quality Dimensions Research Papers in Care Listed Journals IITM Journal of Business Studies ISSN: 2393-9451 2022
Consumers’ Preference of Package Attributes and Willingness to Buy Ready-to-Eat Food Research Papers in Peer Reviewed Journals Envision: International Journal of Commerce and Management ISSN: 0973-5976 7 2013
Strengthening Ecotourism: Insights from Tourists’ Awareness and willingness to Travel to Eco-Destinations Research Papers in Peer Reviewed Journals Thoughts on Education ISSN: 2320-4710 3 2014
Value Added Telecom Services: Examining the Impact and Linkages Research Papers in Peer Reviewed Journals JIMQUEST Journal of Management and Technology ISSN: 0975-6280 10 2014
Shopper Satisfaction and Behaviour: Linkages and Influence of Key Value Dimensions Research Papers in Peer Reviewed Journals DCAS Journal of Management and IT Applications ISSN: 2277-9728 1 2014
Shoppers’ In-store Experience: Investigating the Effect of Product, Store, and Situational Attributes Research Papers in Peer Reviewed Journals MAIMS Journal of Management ISSN: 2249-0116 9 2014
Gender Stereotypes in Advertising Research Papers in Peer Reviewed Journals MAIMS Journal of Management ISSN: 2249-0116 10 2015
User Generated Communication: Understanding the Content Factors, Motivation to Share and Purchase Intentions of Travel Consumers. Research Papers in Peer Reviewed Journals JIMQUEST Journal of Management and Technology ISSN: 0975-6280 13 2017
Consumers' Response to Foreign Brands: Strategic Implications from Qualitative Perspective Research Papers in Peer Reviewed Journals Amity Journal of Marketing ISSN: 2455-975X 2 2017
Drivers of Green Adoption: Synthesizing the Organisational and Consumer Perspective Research Papers in Peer Reviewed Journals JIMQUEST Journal of Management and Technology ISSN: 0975-6280 14 2018
After Sales Services and Consumer Satisfaction: Insights from Conjoint Analysis Research Papers in Peer Reviewed Journals Indian Journal of Economics and Business 17 2018
Impact of Trust and Reviews on Online Purchase Intentions: A Study in the Context of Covid-19 Research Papers in Peer Reviewed Journals NICE Journal of Business 14 2019
Synthesis and Analysis of Factors affecting Environmentalism: A Meta-Analysis Approach Research Papers in Peer Reviewed Journals New Horizons ISSN: 2277-5218 18 2021
Panic Buying in Stock Markets: Insights from Bibliometric Analysis Research Papers in Peer Reviewed Journals Gitam Journal of Management 20 2022
Omni-channel Retail: The Nuances of Channel Choice and Switch Behaviour Research Papers in Peer Reviewed Journals Tecnia Journal of Management Studies 17 2023
Publications other than journal articles
Title of Publication Type of Publication Publisher Role in Publication ISBN Number Year URL Level
Management Practices in the Digital Age Edited/Translated Books New Delhi Publishers, New Delhi Editor ISBN: 978-93-86453-37-2 2018 National
Transforming Management Education Edited/Translated Books New Delhi Publishers, New Delhi Editor ISBN: 978-93-86453-36-5 2018 National
Marketing of Services: Quality Dimensions Text/Reference/Subject Books/Other New Century Publications, New Delhi Author ISBN: 978-81-7708-256-2 2011 National
Research Projects
Title of the Project Project Type Year Of Sanction Output Start Date End Date
Assessing the Impact of Utilitarian and Hedonic Shopping Value on Consumers’ Behavioural Intentions Minor 2013 2013-09-02 2014-03-29
Loyalty Programs: Examining the Linkages with Share of Wallet and Store Loyalty Minor 2014 2014-09-01 2015-03-31
Green Marketing Practices: A Study of Select Firms in Manufacturing Sector Minor 2015 2015-09-01 2016-03-31
Chatbot Application in Digital Learning Environment: A Quantitative Assessment of Attributes and Outcomes Minor 2021 2021-10-01 2022-03-31
Understanding Omnichannel Shoppers: A Study of Purchase and Channel Switching Behaviour Minor 2022 2022-10-03 2023-03-31
Professional development programmes
Title of the Programme Sponsoring Institution Organising Institution Association as type
Rethinking Management Education in Digital Age FMS Organizer Other
Cyber Crimes and Security FMS Organizer Other
Unfolding Goods and Services Tax FMS Organizer Other
Netnographic Research Design Fore School of Management Attendee Other
Annual Refresher Programme in Teaching (ARPIT-2021) Self Ministry of Education, GoI Attendee Refresher Program
Personality Development and Leadership Skills FMS CPDHE Attendee Other
ICT Enhanced Teaching Learning and Creating MOOCs Self Ramanujan and Shivaji College Attendee Faculty Development Programmes
Research Methodology and Technology Led Paradigm Shift in Teaching and Learning Process Self PGDAV Eve College Attendee Faculty Development Programmes
Unstructured Data Extraction, Analysis through NVIVO & R’ Self IIML-Noida Attendee Other
FDP Self Lakshmi Bai College Attendee Faculty Development Programmes
FDP Self Zakir Husain College Attendee Faculty Development Programmes
Refresher in Commerce FMS CPDHE Attendee Refresher Program
Refresher in Commerce FMS CPDHE Attendee Refresher Program
Banking FDP PGDAV Eve College, DU ICICI Bank Attendee Faculty Development Programmes
Orientation Program PGDAV Eve College, DU CPDHE Attendee Orientation Programme
Seminar / Conference Details / Workshops
Title of the Activity Attended As Date
Paper Presentation Participant 2022-01-21
Paper Presentation Participant 2021-11-27
Paper Presentation Participant 2020-01-23
Paper Presentation Participant 2019-07-26
Paper Presentation Participant 2019-03-29
Paper Presentation Participant 2019-02-27
Paper Presentation Participant 2018-12-27
Paper Presentation Participant 2018-12-01
Paper Presentation Participant 2018-11-16
Paper Presentation Participant 2018-01-11
Paper Presentation Participant 2017-11-10
Paper Presentation Participant 2017-04-28
Paper Presentation Participant 2016-11-08
Paper Presentation Participant 2016-11-04
Paper Presentation Participant 2016-04-16
Paper Presentation Participant 2016-03-16
Paper Presentation Participant 2016-02-26
Paper Presentation Participant 2015-07-24
Paper Presentation Participant 2015-02-06
Paper Presentation Participant 2014-02-08
Paper Presentation Participant 2013-02-21
Paper Presentation Participant 2013-01-09
Session Chair Speaker 2016-11-05
Session Chair Speaker 2016-11-08
Invited Lecture Speaker 2017-08-25
Invited Lecture Speaker 2018-03-27
Invited Lecture Speaker 2019-10-24
Invited Lecture Speaker 2020-01-14
Invited Lecture Speaker 2020-01-23
Invited Lecture Speaker 2020-05-14
Invited Lecture Speaker 2020-05-16
Invited Lecture Speaker 2020-10-31
Invited Lecture Speaker 2021-10-23
Invited Lecture Speaker 2022-01-01
Key Note Address Speaker 2022-01-27
Key Note Address Speaker 2023-03-31
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